Body Therapy Hyperbaric Oxygen & Drug-Free Healing Ltd
These Terms and Conditions apply to all clinic services, appointments, packages and vouchers, including Hyperbaric Oxygen Therapy (HBOT) and EMS Chair Therapy. They do not apply to products sold in the online shop.
1. About the services and results
HBOT and EMS Chair Therapy are supportive wellbeing therapies designed to support recovery, function and overall wellbeing. Everyone responds differently, so results and the number of sessions needed vary from person to person. We do not guarantee specific outcomes.
2. Booking, screening and required information
All bookings require completion of our online questionnaire and honest, accurate disclosure of relevant information, including medications, diagnoses, implanted devices, recent procedures and ongoing treatments. If you are unsure whether something is relevant, please disclose it anyway.
You must inform us of any changes in your health between booking and your appointment.
3. Consultations and suitability
A consultation is required before your first session as a new client, even if you have used HBOT or EMS Chair Therapy elsewhere. The consultation allows us to confirm suitability, discuss your goals and symptoms, answer questions, and agree the safest starting plan.
If you are deemed unsuitable for the therapy before any session takes place, we will handle your booking fairly in line with these Terms and Conditions.
4. Deposits, payments and pricing
A deposit is required to secure your booking. The deposit is applied towards the cost of your appointment.
If you cancel or reschedule, the deposit is handled in line with our cancellation policy in section 5. Deposits are not refundable for late cancellations or no shows.
Refunds are available only if a client is deemed unsuitable before any session takes place and no session has been performed. If a client is deemed unsuitable after providing incomplete or inaccurate information during screening, the booking may be treated as a late cancellation in line with section 5.
5. Cancellation, rescheduling, lateness and no shows
Your appointment time is reserved specifically for you.
You may cancel or reschedule free of charge if done more than 48 hours in advance.
Cancellations or reschedules made within 48 hours of the appointment incur a 50 percent fee.
Cancellations made within 24 hours, or no shows, are charged 100 percent of the session fee.
If you arrive more than 15 minutes late, your session may be shortened or cancelled depending on availability and operational constraints.
Each appointment may be rescheduled once.
6. Packages and vouchers
Packages are discounted plans and are not redeemable for cash or exchangeable for cash value. Packages are valid for 2 months from the date of purchase unless stated otherwise. Any unused sessions after the expiry date are not refundable.
If a package is purchased online, UK consumer rules may provide a 14 day cooling off period. If any sessions have been used, any refund where applicable is calculated fairly, with used sessions charged at the standard single session rate and only the remaining balance refunded.
If you are found unsuitable before your first session due to contraindications, you will receive a full refund.
Packages can be transferred to another person nominated by the buyer, as long as they complete screening, meet suitability criteria, and agree to these Terms and Conditions.
All package bookings remain subject to the clinic’s cancellation and no show policy. Missed sessions or late cancellations may be deducted from the package in line with that policy.
7. Treatment plan, consistency and commitment
For best results, consistency matters. To maintain the desired effects, clients are expected to follow the agreed plan set by the therapist and attend sessions in line with that plan. Results vary and depend on individual factors, consistency, and adherence to the recommended approach.
8. HBOT specific terms
8.1 Suitability and safety
HBOT is not suitable in some situations. You must tell us before your appointment if you have, or suspect you have, any condition that may affect safety. This includes, but is not limited to, untreated pneumothorax, certain lung conditions, some ear or sinus issues, and certain chemotherapy drugs.
We do not offer HBOT at any stage of pregnancy.
If you have a cold, flu, chest infection, blocked sinuses, ear pain, or you feel unwell, you must tell us before your appointment. We may need to postpone for comfort and safety.
8.2 Oncology and chemotherapy
If you are receiving chemotherapy or are in active oncology treatment, your HBOT plan must be matched to your treatment cycle. You must provide a full list of therapies, medications, and your treatment schedule during the consultation so sessions can be planned safely and appropriately.
8.3 Pacemakers and implanted cardiac devices
If you have a pacemaker or any implanted cardiac device, you must provide the device name, model number, manufacturer details, and any available documentation confirming compatibility with pressure and hyperbaric conditions.
We may need to contact the manufacturer to verify suitability. HBOT cannot proceed until written confirmation is received, unless you already have official documentation clearly stating that the device is safe for use in a pressurised oxygen environment. Without verification, HBOT is not permitted.
8.4 Mask policy
A personal medical grade oxygen mask is required for HBOT. For first time clients, the mask must be purchased separately and remains your personal property for future sessions.
A child sized mask will be provided where appropriate. If a child cannot tolerate a mask, a nasal cannula may be used as an alternative delivery method for comfort and safety.
8.5 Children, parent attendance and shared sessions
Children are never left alone in the chamber. A parent or legal guardian must attend, stay for the full appointment, and enter the chamber with the child. We understand that children may feel anxious or find it hard to cooperate at times, however the parent or legal guardian is expected to make reasonable efforts to support the child, encourage cooperation, and follow staff instructions throughout the session.
All participants in an HBOT session must be qualified for treatment. This means each person must complete screening and have all required forms completed and signed before the session can take place. For children, all forms and consent must be completed by the parent or legal guardian.
Two people can use the chamber together, but this must be arranged in advance because it requires internal scheduling. Please contact us before booking if two people will attend. Each person uses their own oxygen mask and must meet suitability criteria for HBOT.
If a session cannot safely continue due to lack of cooperation or safety concerns, we may stop the session in line with section 10.
9. EMS Chair Therapy specific terms
EMS Chair Therapy is supportive wellbeing therapy focused on pelvic floor stimulation and related goals. Results vary and depend on consistency and individual factors.
You must complete screening and disclose any relevant medical history before your first EMS session. If anything changes in your health status between bookings, you must tell us before your session.
EMS Chair Therapy may not be suitable in some situations. Contraindications include, but are not limited to, pregnancy or suspected pregnancy, implanted cardiac pacemakers or defibrillators, other implanted electronic devices, certain metal implants in the treatment area, active infection or fever, active cancer in the treatment area, uncontrolled epilepsy, severe heart conditions, and recent surgery or procedures in the pelvic area where healing is not complete. If you are unsure, please contact us before booking so we can check safely.
EMS Chair Therapy is sold as packages only, unless a top up has been agreed after completing a package.
10. Right to refuse or stop a session
Your safety comes first. We reserve the right to refuse service or stop a session if safety rules are not followed, if information has been withheld or is found to be inaccurate, if we believe it is not safe for you to proceed on the day, or if behaviour puts you, staff, or equipment at risk.
In this situation, we will explain the reason clearly and handle the booking fairly in line with these Terms and Conditions.
11. Conduct, safety and damage policy
Clients are responsible for following staff instructions and safety rules at all times.
For HBOT, the chamber may only be opened and operated by the clinic operator. Clients must not attempt to open the chamber under any circumstances. The operator is always present, available to respond to client requests, and ready to act immediately if needed for comfort or safety.
Clients are liable for damage caused through misuse or noncompliance. Please use chamber entry handles and never lean on the internal frame. Inform staff immediately of any damage observed.
12. Communication
By booking with us you agree that we may contact you by email, phone or text for appointment related messages, confirmations, changes, and important safety information. Marketing messages are only sent if you have explicitly opted in, and you can unsubscribe at any time using the unsubscribe link in our emails.
13. Photography and clinical records
In some cases, we may offer to take progress photos for your private clinical record, only with your clear consent. These photos are stored securely and used only to track progress and are never shared publicly. Any use of images for marketing, education, or social media requires separate written consent. You can say no, and it will not affect your treatment. You can withdraw consent for marketing use at any time.
14. Data protection and privacy
We take privacy seriously. We process personal data and health related information to provide services safely, manage bookings, and meet legal and insurance requirements. Client records and forms are stored securely within Fresha, our booking and client management system. We do not keep paper medical forms. Access to your information is restricted to authorised staff and used only for the purposes above. We keep records for as long as necessary for legal, insurance, and operational requirements.
Please read our Privacy Policy for full details, including how you can request access, correction, or deletion of your data where applicable. Fresha also has its own Privacy Policy and Data Protection terms which apply to how the platform processes data.
15. Complaints
We aim to deal with complaints as quickly as possible. All complaints will be responded to within 72 hours.
16. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
